Returns and Complaints

How and where can I return my coin / medal?

Under your statutory rights The Company provides a “No Quibble” returns policy which allows you to return any goods (except personalized goods), providing that they are returned within 14 days of receipt, complete and in a condition as good as when they were delivered.
Receipt of goods takes place on the date of delivery or alternatively 5 working days from invoice date.

7.1 Should you wish to return any goods, please call customer care on 1800 937 321 and you will be provided a pre-paid postage label.
You must retain proof of posting for all returned goods. Alternatively, should you choose to return the goods at your own initial expense, delivery must be made to DMO, PO BOX 12025, Freeposr, Dublin 2 with the correct level of postal insurance to cover the sales cost.

7.2 The cost of returning the goods to the Company under this clause will be met by the Company providing that you retain proof of postage and use the service which covers the value of the goods in case of loss.

• *AS CUSTOMER SAFETY IS A PRIORITY, DURING COVID 19, WE HAVE EXTENDED OUR Returns Period TO 3 MONTHS.*

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