Terms and Conditions of Sale

  • The Company reserves the right to refuse to supply any individual or company.
    All items shown are subject to availability and may be withdrawn at any time.
    • All prices shown are in Euros and include VAT where applicable at the current rate.
    • No extra charge will be made for credit or debit card payments.
    • The Company will aim to deliver all goods within 28 days of acceptance of your order. If we are unable to deliver within 28 days, you will be offered substitute goods and/or a revised delivery date. Alternatively, you may cancel your order, in which case a full refund for any prepaid items will be provided.
    • Under the Distance Selling Regulations 2001, you have the legal right to cancel your order within fourteen working days starting the day after receipt of the goods.
    • A full refund will be issued on receipt of the returned goods for items previously paid, however, we reserve the right to offset any other unpaid balances prior to processing your refund.
    • Customers should take all reasonable care with items while they are in their possession.
    • Legal and beneficial title to the goods shall remain with the Company until such time as the Company has received payment in full of the purchase price. Upon receipt of full payment, title shall pass to the customer.

 

14 Day “No Quibble” Returns Policy

In addition to your statutory rights, the Company provides a “no quibble” returns policy which allows you to return any goods (except personalised items), providing they are returned within 14 days of receipt, complete and in mint condition. Receipt of goods is determined to be the earlier of the date the delivery has been signed for or 7 working days from the invoice date.

  • The Company will provide customers with a pre-paid postage label which can be obtained by calling Customer Care on 1800 937 321. It is strongly recommended that you obtain and retain a certificate of postage for all returned items (provided free of charge by the Post Office).
    • In the event that a product is returned outside of the 14 day returns period, we reserve the right to refuse acceptance.
  • *AS CUSTOMER SAFETY IS A PRIORITY, DURING COVID 19, WE HAVE EXTENDED OUR Returns Period TO 3 MONTHS.*

Payment


Payment via invoice is due and is required on receipt of invoice, or on or before the due date specified on the invoice irrespective of the 14 day returns period. In the event of non-payment, we reserve the right to:


  1. a) Charge interest on overdue invoices at a rate of 4% above the base rate of lending rate in force from time to time of the Governor and Company of the Bank of Ireland and accrued on a daily basis from the date payment became due to the date of receipt of cleared funds.
    b) Charge a late payment fee for overdue invoices plus an additional fee to cover expenses incurred in providing the buyer with written or verbal reminders, or for passing the overdue debt to a solicitor or authorised third party for legal proceedings or for tracing & collection.
    c) Charge a fee to cover the costs and administration incurred by the seller for processing unpaid cheques, direct debits, declined, refused, rejected or disputed card payments and for processing rejected or refused payments for other payment types not mentioned.
    d) Charge a fee for providing the buyer or an authorised third party for the retrieval, copying and despatch of copy invoices or statements.
    e) Suspend or cancel an application, order or account without notice.

To process your online payment by credit or debit card at the checkout screen, you will be offered to save your card details.  The checkout and your card details are secured using the highest levels of encryption. The London Mint Office does not keep a record of your card details but your details are stored with our Payment Service Provider, Nets, who are accredited to store this information in a secure way. A unique token representing your payment card is provided to the London Mint Office so that we can process your payment.  

The request to save card details is a default option set by our payment provider and when you return to the online checkout you will be asked if you would like to checkout with the saved card details that are held by our online payment provider. The card expiry and last four digits of the card will be shown to help you identify the card you would like to use and so that quick payments can be made. Credit or debit card payments are pre-authorised for the full amount with payment due when your goods are shipped.

Vouchers

The Company offers a voucher policy for repurchased goods at the discretion of senior management. The vouchers will be a percentage of the noted value of the repurchase which must be redeemed within 12 months of the issue date unless an alternative agreement has been made. These vouchers will be limited to the purchase of comparable products as defined by the management team.

Credit Limit

A credit limit will be applied to your account at our sole discretion and subject to account approval in accordance with our internal credit policy. 

Customer Care


The Company is committed to providing customers with high-quality products and service. If you have a query concerning any aspect of our service, please call our Customer Care team on 1800 937 321 Monday to Friday 09:00 - 17:30, or alternatively you can contact us via e-mail at customercare@dublinmintoffice.ie