Terms and Conditions of Sale

Terms and Conditions of Sale

The Dublin Mint Office Ltd reserves the right to refuse to supply any individual or company.

All items shown are subject to availability and may be withdrawn at any time.

All prices shown are in Euros and include VAT where applicable at current rate.

No extra charge will be made for credit or debit card payments.

The Dublin Mint Office Ltd will aim to deliver all goods within 28 days of acceptance of your order. If we are unable to deliver by this deadline, you will be offered substitute goods and/or a revised delivery date. Alternatively, you may cancel your order, in which case a full refund for any prepaid items will be provided.

Under the Distance Selling Regulations 2000, you have the legal right to cancel your order within seven working days starting the day after receipt of the goods.

A full refund will be issued on receipt of the returned goods for items previously paid, however we reserve the right to offset any other unpaid balances prior to processing your refund.

Customers should take all reasonable care with items while they are in their possession.

Ownership of the goods which are the subject of this contract shall not pass to the Buyer until they are fully paid for, but the risk in the goods shall be borne by the Buyer from the date of delivery by the Seller or its agents to the Buyer.

14 Day “No Quibble” Returns Policy

In addition to your statutory rights, The Dublin Mint Office Ltd provides a “no quibble” returns policy which allows you to return any goods (except personalised items), providing they are returned within 14 days of receipt, complete and in mint condition.

The Dublin Mint Office Ltd will provide you with a pre paid postage label which can be obtained by calling Customer Care on 1800 937321 or can be downloaded from our web site at www.dublinmintoffice.ie/returns. It is strongly recommended that you obtain and retain a certificate of postage for all returned items (provided free of charge by the Post Office).

In the event that a product is returned outside of the 14 day returns period, we reserve the right to refuse acceptance or, at our discretion, charge you a re-stocking fee of no more than 20% of the purchase value. Furthermore, you may be liable for the freight charges relating to your product delivery. Any correspondence should be made to the following address:

The Dublin Mint Office

PO Box 12025

FREEPOST

Dublin 2

In the case of a faulty product, Dublin Mint Office will refund any postal charges incurred.

Credit Limit

A credit limit will be applied to your account at our sole discretion and subject to account approval in accordance with our internal credit policy. This may involve using the services of a credit or fraud prevention agency where permitted and in accordance with current legislation.

Customer Care

The Dublin Mint Office Ltd is committed to providing customers with high quality products and service. If you have a query concerning any aspect of our service, please call our Customer Care team on 1800 937321 Monday to Friday 09:00 - 17:30, or alternatively you can contact us via e-mail at customercare@dublinmintoffice.ie

Data Protection

Your customer details will remain confidential and will never be released to any other organisation except it’s agents without your permission.

The Dublin Mint Office Ltd follows the Guidelines of the Irish Direct Marketing Association and the Data Protection Acts of 1988 and 2003.

Our registered address is Dublin Mint Office, Sky Business Centre, Plato Business Park, Damastown, Dublin

These terms and conditions do not affect your statutory rights.